SaskTel Mobility & Email Customers Warned of Scams

(Last Updated On: October 12, 2017)

Sasktel Mobility customers are being warned of scams sent to them by email and in text messages.

SaskTel users have pointed out one scam sent to them by email claiming a recent outage has caused some of their incoming email messages to be in a pending status. The email instructs the customer to follow a link to receive those pending messages.

If you receive any messages like these, do not reply or click any links. Delete it immediately. SaskTel will never send a message like this. If you are in doubt , simply log into you SaskTel account online at

The pending messages scam reads as follows:


During the new upgrade to our server, our system accidentally placed Seven of your incoming messages on pending status. We apologize for this, but this will make email experience more enjoyable to all our active customers .

For you to receive all the messages on pending status, please Login Here and wait for response from our email HelpDesk.

We deeply regret any inconveniences this might have caused. Support Team

In a bulletin issued October 11th, 2017, SaskTel also warns their customers of a credit card scam by text message.

Beware of e-transfer scam by text message or email

Some customers have received a phishing text message. The message may be similar to the following example:

From 13235933800 (California)
Offers a $43.00 refund from SaskTel Mobility
Asks for credit card number and CVV number to process the refund

If you receive any message like this, do not reply or click any links. Delete it immediately. SaskTel will never send a message like this.

SaskTel offers this helpful information about protecting yourself from scams

If you get an email or text message that looks like it came from SaskTel and it asks you to give private information such as usernames, passwords, address details, or even credit card information, it’s a phishing attempt.

Phishing is the act of sending an email or text message and falsely claiming to originate from a legitimate business.

Delete the email or text message. DO NOT:

  • Reply to these messages
  • Click on any links within these messages
  • Enter or send any personal information

The message, often directing you to a website that looks like that business’s legitimate website, will ask for your personal information (passwords, credit card information, social insurance, or bank account numbers).

SaskTel will NEVER ask you for your usernames and passwords or any other confidential information in an email or text message.

While a message asking for such information may look like it was sent from SaskTel, please delete it immediately. Watch out for messages that:

  • Are poorly written with many grammatical and spelling errors
  • Threaten to shut off your service if you do not reply with some type of personal information
  • Claim to be from SaskTel but the “From” address isn’t “SaskTel”
  • Is not sent from a short code that SaskTel uses (see Text messages from SaskTel)

If you get a message that looks like it came from another company you deal with (such as PayPal or your bank), and it asks for private information or includes other signs of phishing:

  • Treat it as a phishing attempt (follow the advice provided above).
  • Visit the company’s official website (DO NOT click on a link within the email message) to learn about legitimate email messages from that company. For example, see Your Guide to Phishing from PayPal.

If you’ve clicked on such a link and entered your user name and password, we recommend you change your password. See Changing your password.

You may report phishing activity to